Stoneridge Electronics UK News

96% Customer Satisfaction with OPTAC Helpline Support

Here at Stoneridge we are committed to providing an excellent customer experience. So earlier this year we asked customers across 7 European countries to complete a short OPTAC helpline support satisfaction survey. 748 customers responsed with some excellent results:

* 96% of our customers are satisfied overall with OPTAC helpline support
* 98% are satisfied with the attitude and manner of the helpline staff
* 96% are satisfied with the accuracy of information provided
* 97% are satisfied with how Customer Support Representatives are able to answer their queries

Every year a high number of our customers respond to our surveys and the feedback is really appreciated as it helps us to improve our products and services.

Thanks go especially to everyone who completed the survey this year.

OPTAC3 Web Customer Survey

We recently surveyed the OPTAC3 Web customers regarding the latest version, v4. 92.4% of all customers replied that they were overall very satisfied/satisfied with OPTAC3 Web, 16% of those replied with "very satisfied".

We focused on 4 new product features:

• 93% satisfaction with Daily Details Graphical Report
• 93% satisfaction with Faster Report Generation
• 94% satisfaction with the ability to Enable/Disable Working Time Directive Infringements
• 92% satisfaction with Ferry Interruptions and Driving out of Scope on Calendar View

The most useful feature was the “The Faster Report Generation” - 70% replied that this feature was very important/important to their fleet.

So if you haven't tried it already, we recommend a free trial for the OPTAC3 web product - from what our customers are saying, you won't be disappointed.